RETURNS

Of course it can happen that a product is different than you expected. The term for returns is 14 days from the purchase date. The amount will be refunded using the original payment method you used for the purchase. This can take 5 – 7 business days.

RETURN POLICY

We understand that from time to time that you will want to return an item for any reason. Check out our policy and see if you’re eligible to return your item:

  • Items are eligible for returns with 14 days of receiving your order.
  • Item must be sent back with a returns form including your order information, without the returns form, we cannot always correctly identify the customer and may not be able to fulfil your return request. (Didn’t receive one in your package? You can download the return form at the bottom of this page)
  • Item must be unworn and unwashed (no distinct odours, blemishes, signs of wear etc.)
  • We cannot accept underwear or socks for hygiene reasons – no exceptions.
  • Items covered in animal/human hair will not be accepted
  • If you’ve asked for an item which is more expensive than your return, we will contact you upon receiving the return to process the additional payment
  • All items are thoroughly inspected before any action is taken
  • Returns can take up to 10 days to process, so don’t be alarmed if you’ve tracked your return as delivered but haven’t heard from us yet
  • If you received a free gift with your order and return an item you must also return the gift or else you will be invoiced for the face value of the gift.
  • If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
  • If your return breaches our terms you will also be liable for the cost of delivery to return the item back to you.
  • Sale products can only be returned for exchange or store credit.

 

HOW TO RETURN?

  1. Please fill in the return form and add it to your package.
  2. The address you can send the package back is:

Joyagear
Markerkant 13 03P
1314AL Almere
The Netherlands

  1. Bring your package to your local post office. Be mindful: the costs of returns are for the buyer.

 

RETURN FORM

Download the Return Form (English)